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Explore our Resources page for helpful guides, tips, and how-to videos to get the most out of your Penn Broadband services.

Autobill Direct Payment Agreement

To set up Autobill Direct Pay download the form and return to Penn Broadband.

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PENN BROADBAND provided telephone service delivered via fiber optic cable is not line powered. Therefore, in the event of a commercial power failure, the Optical Network Terminal (ONT) provided by PENN BROADBAND and located in your home will not operate, leaving you without access to 911. Standby power can be added which will provide power to the ONT during a commercial power outage. Standby power is provided by a separate piece of equipment that includes a power supply and batteries. This unit is not provided by PENN BROADBAND as part of your service installation, but can be purchased by you at the time of installation. The FCC recently initiated rules that state customers provided non-line powered phone service must be given information so that they can make an informed choice related to the provisioning of standby power related to their landline phone service. This document provides pertinent information so that you can make your decision regarding standby power for your telephone service.
 
PENN BROADBAND Telephone Service Standby Power Disclosures
 
1. Standby Power Unit : Standby power is available for purchase from PENN BROADBAND. You can elect this option and purchase a standby power unit or opt out and elect not to deploy standby power.
 
2. Service Limitations:
 
Without Standby power:
  • The company provided ONT will not operate during a commercial power outage, leaving you without access to 911.

  • A wired (standard or traditional phone) that is plugged into the ONT will not operate during a commercial power outage.
 
  • A cordless phone will not operate during a commercial power outage since the ONT and the cordless phone base will not have a power source when commercial power is out. 
 
 
With Standby power:
 
  • The company provided ONT will operate during a commercial power outage giving you access to 911, but the reserve time is dependent upon the type of standby power unit, the environment and the amount of time the phone is used during the commercial power outage.
 
  • A wired (standard or traditional phone) will operate during a commercial power outage. 
 
  • A cordless phone will not operate during a commercial power outage since the cordless phone base will not have a power source during a commercial power outage.
 
 
With Customer-owned Generator:
 
If you have a portable generator installed at your house and is operational, the ONT and phone equipment will work in the event of a commercial power outage, giving you access to 911.
 
 
3) Standby Power Unit Purchase/ Replacement Options:
The standby power units sold by PENN BROADBAND are available in an 8 hour or an expandable 24 hours version. The 8 hour version sells for $159, and the expandable 24 hour version sells for $299. Customers can also purchase a unit based on the specifications listed below: Battery backups (UPS) that have an output wattage of 36 Watts or greater are an acceptable solution. The standby power unit can be purchased during the initial telephone service installation or any time afterwards. Battery replacements can be purchased directly from Best Buy, Amazon, Staples or any other CyperPower or PSI Distributors.
 
4) Expected Standby Power Duration:
The standby battery will provide a minimum of an 8-hour reserve. A 24-hour battery solution is also available. The estimated life expectancy for the standby batteries is approximately 5 – 8 years depending on the type of battery, operating environment and the frequency of power outages. As the batteries age, the reserve time will most likely decrease. The estimated reserved time is based on standby power consumption; therefore, usage will directly impact the reserve time.
 
5) Proper Usage and Storage of Standby Power source:
The standby power unit should be kept indoors, in a dry area and in an environment with ambient temperature between 32°F and 113°F.
 
6) Standby Power Unit Self-testing and Monitoring Instructions:
All standby power units require basic maintenance and monitoring. Each unit has self- test functions which indicate when unit is operating on battery and when the battery requires replacement. Follow manufacturer’s specific instructions for each individual unit.
 
7) Standby Power Unit Warranty:
PENN BROADBAND does not provide a warranty with the purchase of the standby power unit. Please refer to the manufacturer’s documentation to understand the details of any manufacturer provided warranty.

Get started with CommandIQ. Watch and manage your network with ease.

Customer Quick Start

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CommandIQ Product Guide

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CommandIQ Customer FAQ

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CommandIQ Parent Guide

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Setting up WiFi and CommandIQ App

Change your network name and password

Setting Up a Guest Network Using CommandIQ

Share Your Wi-Fi Password with CommandIQ

Performing a Bandwidth Test Using CommandIQ

Learn About Enhanced Parental Controls with ExperienceIQ

Learn About ExperienceIQ Notifications

Learn How To View Usage with ExperienceIQ

Learn About ProtectiIQ

Download the guide below for detailed instructions for the E-Bill mobile app

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Download the guide below for detailed instructions on how to register for NEP E-Bill

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Here are the instructions needed to set up your email.
 
Along with your username (the first part of your email before the @nep.net) and password, you need to enter the following information.
 
Incoming server settings
 
hostname:   mail.nep.net

Security Type:  SSL

Server Port:   995
 
Outgoing server settings
 
hostname:   mail.nep.net

Security Type:  ST ARTTLS or TLS

Server Port:   587
 
Enable authentication (authentication required)
 
With this information you should be able to set up your NEP email to your device!
 
Still need help? You can call our Help Desk 24/7 at 877-826-7111

Click the link below to download the complete Entone Nova Remote Guide.

Entone Nova Remote Guide

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Explore IPTV features and settings with our helpful video guides.

Introduction

What’s on TV

On Screen Program Guide

Working With Favorites

Controlling Live TV

Recording Programs and Reminders

Managing Your Recordings

My settings

Parental Control

What’s Hot

Closing

Restart TV

Weather App

Phone Menu

Auto Recall Setup

Calls back the last person you tried to reach you.

To use Auto Recall:

1. Listen for the dial tone

2. Press *69

3. Listen to the recording to find out the time, date, and phone number of the last call.

4. To re-dial immediately, press 1, and wait for an answer. (if you do not want to return the call, simply hang up.)

To De-activate Auto Recall:

1. Listen for the dial tone.

2. Press *89

3. When you hear the recording, hang up.

NOTE: If you use Auto Recall to return a toll call, you will be charged for a toll call. This service does not work with certain cordless or novelty telephone models.

Call Forwarding/All Calls

Call Forwarding/All Calls automatically transfers your incoming calls to another phone of your choice. Now, you don’t have to miss important calls when you’re away from your phone.

Use Call Forwarding/All Calls

 

1. Listen for the dial tone.

2. Press *72

3. Wait for another dial tone and dial the number to which you are forwarding your calls.

4. If someone answers at the forwarded number, Call Forwarding/All Calls is automatically activated; if there is no answer or the line is busy, hang up and repeat the steps above within two minutes. Two beeps will indicate the service is activated.

Turn Off Call Forwarding/All Calls

 

1. Listen for the dial tone.

2. Press *73

3. Two beeps indicate the feature is deactivated.

Change your Call Forwarding/All Calls Number

 

1. Follow the steps for “Turn off Call Forwarding/All Calls” listed above.

2. Next, follow the steps under “To Use Call Forwarding/All Calls: listed above and simply input the new forwarding number.

Call Waiting lets you receive incoming calls even while you are on the line. A beep tone notifies you that another caller is trying to reach you. You can then answer the second call if you choose. Call Waiting gives you the option of switching between calls as often as you need. No more missed calls because of a busy line!
 
To Use Call Waiting
 
1. Call Waiting alerts you to a second call with a beep tone.
2. You may place the first caller on hold by pressing the hookswitch briefly. This automatically connects you to the second caller.
3. Briefly pressing the hookswitch again allows you to switchback to your other caller. You can alternate between callers as often as you like, maintaining privacy in each conversation.
4. To end the call, hang up. The phone will ring again. Pick up the phone and resume talking with the remaining caller.
 
To Temporarily De-activate Call Waiting
 
1. Listen for the dial tone.
2. Press *70
3. When you hear a normal dial tone, proceed with your call.
 
NOTE: Call waiting is automatically reactivated when you call is finished.
Add a third caller to your existing two-person conversation with Three Way Calling.
 
To Use Three-Way Calling
 
1. Place your existing call on hold by pressing the hookswitch briefly.
2. Listen for a dial tone.
3. Dial the third-party number and wait for an answer. You can talk privately before returning to your original caller, if desired.
4. With the third party now on the line, press the hookswitch again to add the caller you placed on hold.
 
Note: If the third party is busy or unanswered, return to the original caller simply by briefly pressing the hookswitch again.
 
To disconnect the third party from the call
 
1. Press the hookswitch briefly again.
2. Return to your conversation with the original caller.
 
To disconnect completely
 
1. Hang up the phone.
2. Any remaining parties can continue their conversation.
Initial Set Up
 
1. Dial 272-217-5245 (This is the Voice Mail Access number)
2. When prompted, enter initial password (0000) and then #.
3. Follow prompts.
 
Access Your Voicemail
 
From the phone subscribed to the service:
 
1. Dial 272-217-5245
 
From a different phone
 
1. Dial 272-217-5245
2. Enter your 10-digit mailbox number (your telephone #)
3. Enter your password and then #.
 
Record Your Greeting
 
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 2 to record your greeting.
5. Record your greeting and then press #.
6. Press 2 to keep your greeting.
 
To Record Multiple Greetings
 
1. Press 9 for the mailbox setup menu.
2. Press 1 for greeting options.
3. Press 5 to select a greeting number. NOTE: The system will play the recorded greeting for that number or will tell you there is no greeting recorded.
4. Press 2 to record a greeting for that selected number.
 
Change Your Password
 
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify the password, enter it again and then press #.
 
Helpful Password Hints
 
• ONLY TELL YOUR FAMILY THE SECURITY CODE, IF NECESSARY.
 
• MAKE IT EASY TO REMEMBER, USE A NUMBER COMBINATION THAT YOU ARE FAMILIAR WITH; SUCH AS AN ANNIVERSARY, BIRTHDATE, DIGITS IN YOUR TELEPHONE NUMBER OR SPELL A WORD ON YOUR KEYPAD.
 
Retrieve Messages
 
1. Access your mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have X new messages and X saved messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.
5. Press 3 to delete the message and play the next.
 
When Retrieving Messages, You Can
 
• Press 1 to play the message again
• Press to save the message and play the next
• Press 3 to delete the message and play the next
• Press 4 to save the message as new
• Press 5 to reply to the message *
• Press 6 to forward the message to another mailbox *
• Press 7 to skip backward in the message
• Press 8 to pause the message
• Press 9 to skip forward in the message
 
*Voice mail package must be set to allow this capability.
 
NOTICE: WHEN YOU HAVE NEW MESSAGES, YOUR DIALTONE WILL STUTTER. YOU WILL HEAR WHAT SOUNDS LIKE A BUSY TONE, BUT IT IS ACTUALLY CALLED “STUTTER DIALTONE”. YOU CAN STILL DIAL OUT AND RECEIVE CALLS WHEN STUTTER DIAL TONE IS ACTIVE.

Initial Set Up

1. Dial 570-853-1245 (This is the Voice Mail Access number)

2. When prompted, enter initial password (0000) and then #.

3. Follow prompts.

Access Your Voicemail 

From the phone subscribed to the service:

1.  Dial 570-853-1245

From a different phone:

1. Dial 570-853-1245

2. Press the * key.

3. Enter your 10-digit mailbox number (your telephone #)

4. Enter your password and then #.

Record Your Greeting

1. Access your voice mailbox.

2. Press 9 for the mailbox setup menu.

3. Press 1 for greeting options.

4. Press 2 to record your greeting.

5. Record your greeting and then press #.

6. Press 2 to keep your greeting.

To Record Multiple Greetings:

1. Press 9 for the mailbox setup menu.

2. Press 1 for greeting options.

3. Press 5 to select a greeting number.

NOTE: The system will play the recorded greeting for that number or will tell you there is no greeting recorded.

4. Press 2 to record a greeting for that selected number.

Change Your Password

1. Access your voice mailbox.

2. Press 9 for the mailbox setup menu.

3. Press 2 to change your password.

4. Enter your new password and then press #.

5. When prompted to verify the password, enter it again and then press #.

Helpful Password Hints:

• ONLY TELL YOUR FAMILY THE SECURITY CODE, IF NECESSARY.

• MAKE IT EASY TO REMEMBER, USE A NUMBER COMBINATION THAT YOU ARE FAMILIAR WITH; SUCH AS AN ANNIVERSARY, BIRTHDATE, DIGITS IN YOUR TELEPHONE NUMBER OR SPELL A WORD ON YOUR KEYPAD.

Retrieve Messages

1. Access your mailbox.

2. Your first new message may play immediately.  If not, press 1 to listen to your messages.  You will hear the announcement “You have X new messages and X saved messages.”

3. Press 1 to listen to new messages.

4. Press 2 to listen to saved messages.

5. Press 3 to delete the message and play the next.

When Retrieving Messages, You Can:

• Press 1 to play the message again

• Press to save the message and play the next

• Press 3 to delete the message and play the next

• Press 4 to save the message as new

• Press 5 to reply to the message *

• Press 6 to forward the message to another mailbox *

• Press 7 to skip backward in the message

• Press 8 to pause the message

• Press 9 to skip forward in the message

*Voice mail package must be set to allow this capability.

NOTICE: WHEN YOU HAVE NEW MESSAGES, YOUR DIALTONE WILL STUTTER. YOU WILL HEAR WHAT SOUNDS LIKE A BUSY TONE, BUT IT IS ACTUALLY CALLED “STUTTER DIALTONE”. YOU CAN STILL DIAL OUT AND RECEIVE CALLS WHEN STUTTER DIAL TONE IS ACTIVE.

Initial Set Up
 
1. Dial 570-879-3245 (This is the Voice Mail Access number)
2. When prompted, enter initial password (0000) and then #.
3. Follow prompts.
 
Access Your Voicemail
 
From the phone subscribed to the service:
 
1. Dial 570-879-3245
 
From a different phone:
 
1. Dial 570-879-3245
2. Enter your 10-digit mailbox number (your telephone #)
3. Enter your password and then #.
 
Record Your Greeting
 
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 2 to record your greeting.
5. Record your greeting and then press #.
6. Press 2 to keep your greeting.
 
To Record Multiple Greetings
 
1. Press 9 for the mailbox setup menu.
2. Press 1 for greeting options.
3. Press 5 to select a greeting number. NOTE: The system will play the recorded greeting for that number or will tell you there is no greeting recorded.
4. Press 2 to record a greeting for that selected number.
 
Change Your Password
 
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify the password, enter it again and then press #.
 
Helpful Password Hints
 
• ONLY TELL YOUR FAMILY THE SECURITY CODE, IF NECESSARY.
 
• MAKE IT EASY TO REMEMBER, USE A NUMBER COMBINATION THAT YOU ARE FAMILIAR WITH; SUCH AS AN ANNIVERSARY, BIRTHDATE, DIGITS IN YOUR TELEPHONE NUMBER OR SPELL A WORD ON YOUR KEYPAD.
 
Retrieve Messages
 
1. Access your mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have X new messages and X saved messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.
5. Press 3 to delete the message and play the next.
 
When Retrieving Messages, You Can
 
• Press 1 to play the message again
• Press to save the message and play the next
• Press 3 to delete the message and play the next
• Press 4 to save the message as new
• Press 5 to reply to the message *
• Press 6 to forward the message to another mailbox *
• Press 7 to skip backward in the message
• Press 8 to pause the message
• Press 9 to skip forward in the message
 
*Voice mail package must be set to allow this capability.
 
NOTICE: WHEN YOU HAVE NEW MESSAGES, YOUR DIALTONE WILL STUTTER. YOU WILL HEAR WHAT SOUNDS LIKE A BUSY TONE, BUT IT IS ACTUALLY CALLED “STUTTER DIALTONE”. YOU CAN STILL DIAL OUT AND RECEIVE CALLS WHEN STUTTER DIAL TONE IS ACTIVE.

Download the guide below for detailed instructions on using your DVR system.

DVR Basic Instructions

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Click the link below for detailed instructions on how to setup TV Everywhere.

WVTE Setup

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Download the guide below for detailed instructions on how to change your WTVE Password.

WTVE Change Password

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Download the guide below for detailed instructions on how to change your WTVE Email.

WTVE Change Email

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Download the guide below for detailed instructions on how to add an account to WTVE.

WTVE Add account

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