What should I do if my Internet connection is not working?
Check to make sure all the wires are properly connected, and the power supply is plugged in and operational. Also, you may try restarting your computer or router. If the problem persists, please call tech support at: 1-888-785-4595.
Does my Internet work during a power outage?
No, your Internet service will not work during a power outage unless your home is equipped with a back-up power generator.
How do I check my Internet speed?
Click on the link on the Penn Broadband website and you will be redirected to Penn Broadband’s local speed test server. An upstream and downstream connection speed will be provided. Caution: Using other speed test servers may not provide accurate results.
What affects Internet speed?
There are many variables that can affect Internet speed including the version or type of computer hardware and software you are using, the type of wireless router used, the number of in-home devices and the particular websites being accessed.
Should I expect to achieve the advertised upstream and downstream speeds?
Although internet speeds are not guaranteed, Penn Broadband’s fiber optic network provides superior capabilities when compared to the offerings of the cable, satellite and DSL providers. In most cases, Penn Broadband will deliver the advertised upstream and downstream speed when testing to the Penn Broadband speed test server.
What is Wi-Fi?
Wi-Fi is a wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections within the home.
What can affect my Wi-Fi signal?
The location of the your wireless router is key to good signal coverage, but the Wi-Fi signal can also be affected by microwave ovens, cordless phones, and florescent lights.
What is managed Wi-Fi?
Managed Wi-Fi is a service where your wireless router is provided, managed and supported by Penn Broadband for a nominal monthly fee.
What can I do if there is no picture on the TV screen?
Check to make sure your TV and Set-Top Box are powered on, and verify that the correct input source is selected. If your TV or STB are connected to a home theater system, be sure it is powered on as well. Also, check to make sure all cables are securely connected.
How do I reboot (power Cycle) the set-top box (STB)?
Unplug your box from the electrical wall outlet, wait 30 seconds and plug it back in. This will reboot the box. If your service is not restored within 5 minutes, please call Penn Broadband technical support.
Do I need a special box to receive High Definition (HD) signals?
No. The set-top boxes provided by Penn Broadband support both Standard Definition (SD) and High Definition (HD) signals.
What is a Digital Video Recorder (DVR)?
A Digital Video Recorder (DVR) is a recording and storage device. Penn Broadband’s DVR service allows you to record television shows or a series of shows for viewing at your convenience. This service does not require any special equipment within your home.
How many hours of programming can I record with a DVR?
The amount of recorded content will vary depending upon the type of shows that are being recorded and whether the recorded content is in High Definition (HD) or Standard Definition (SD) format. HD content requires more space or storage than SD content. Tools are available in the DVR menu to help you manage your available recording storage space.
What is Restart TV?
The Restart TV is a service allows Penn Broadband’s subscribers to restart a TV program that is already in progress. This service is included in both the Preferred and Ultimate TV offerings at no charge.
What is TV Everywhere?
TV Everywhere is a service that allows Penn Broadband’s subscribers to view a portion the channel line-up via computers, tablets or wireless devices. This service is included in both the Preferred and Ultimate TV offerings at no charge.
Are there hidden fees related to Penn Broadband’s TV service similar to the cable and satellite companies?
No. Penn Broadband’s TV pricing strategy is simple and unique with no hidden fees. There are absolutely no additional charges except an outlet fee if you want more than 4 TV outlets and applicable regulatory franchise fees or taxes that may apply. There are no additional fees for set-top boxes, local broadcast channel fees, sports channels, HD service fees, etc.
Is Penn Broadband’s phone service an internet phone service?
No. Penn Broadband’s phone service is delivered over a fiber optic network and is similar to a traditional landline phone offering provided by the telephone company.
Will my Phone service work during a commercial power outage?
No. Your Penn Broadband provided Network Access Device requires electrical power to operate; therefore, your phone service will not work during a commercial power outage. In compliance with FCC rules, Penn Broadband will provide you your options regarding back-up power when you sign-up for the service or during annual notifications.
What phone features are included at no charge in my bundled phone plan?
Voicemail, Caller ID, Call Waiting, Call Waiting/Caller ID and Call Forwarding
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